Promo

Terms and conditions

Welcome to the shopworthy.net website terms and conditions for use. These apply to the use of this website and by accessing this website or placing an order through the Head Office (Shopworthy Ltd) sales department, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by Shopworthy Ltd (SWL)
Registered office: Balisage Street, Roche-Bois
Registered number: 216 8964
Email:customerservice@shopworthy.net

1. GENERAL TERMS

Delivery and collection are made when the customer agrees to the delivery and collection forms. As proof of identity, your National Identity Card (NIC) needs to be shown as well as a quote of your Order Number before delivery or pick up can be made. Your NIC number will be noted down by the carrier or by our agent when collecting your item. If a third party takes delivery of your order, he/she will also have to show his/her own NIC and order receipt before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number. We will not be responsible for the late or non-delivery of the products or for any loss, damage suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.

2. REGISTRATION

If you want to place an order with us, you will first need to sign up on our website. By signing up with us, you are confirming that: You agree to all the terms and conditions of our website. A registered account with us can only be in the name of one person at a time. Please keep your personal details accurate and updated. You are responsible for all activities and orders placed under your registered account. You may deregister with us at any time by contacting our Customer Service on the 216 8964. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.

3. PRICES

Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice. All prices are VAT inclusive applicable at the time of your order.

4. OFFERS & PROMOTION

We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice. Kindly note that photographs are only here to guide you on your purchase. They do not form part of the sale’s contract. While ordering, make sure you review the products’ description. Offers and promotions may vary at any time, prior to the confirmation of your order, without notice.

5. PAYMENT BY JUICE

Juice payment is provided by MCB. Paying a merchant is a different procedure than individual payments called “Pay a Juice Merchant” on the Juice app. When you select this payment method on the site, you are given a telephone number 5755-5699 and merchant name Shopworthy as well as requested to but your order reference in the remark field.

The telephone number is for the sole purpose of Juice payment and is not manned. Failure to put the correct order reference in the remark field will cause delays processing your order. Payments made by Juice are usually received within 1 working day. Refunds if necessary are done via standard Bank Transfers; Merchants are not able to use Juice to reverse transactions.

6. PAYMENT BY BANK TRANSFER

Bank Transfer payment is provided by your bank itself. When you select this payment method on the site, you are given an account number and merchant name. You are also asked to put your order reference in the Remark field. Failure to put the correct order reference in the remark field will cause delays processing your order. Payments made by Bank Transfers are usually received within 1 to 2 working days. In some instances this can take longer and is not within our control; a payment may appear on your statement immediately but take 5 or more working days to appear on ours. Refunds if necessary are done via the same method and whilst processed within 1 working day, when they appear on your statement depends the Banks and not within our control

7. DISCLAIMER

All cash or cash promotional prices of products are VAT inclusive. Monthly rates also include VAT and are calculated on a 30 monthly installment basis, unless indicated otherwise.
Prices, photographs, descriptions, graphics and technical data are non-contractual and are liable to change without notice, subject to typographical error and receipt of these products from our suppliers as well as the their stock availability. Accessories are not included in the prices. Shopworthy will neither be held responsible in case of error or omission in any of these photographs, descriptions, graphics, or product characteristics nor in case of modification of the product’s features.
Payment facilities are available and are subject to approval of the file and at the sole discretion of Shopworthy.
Prices for Shopworthy Rodrigues will vary according to freight.

8. HOME DELIVERY

Home delivery services and collection at pick-up points are available in Mauritius only. Please ensure that only one delivery address is entered. The products will be delivered by Shopworthy warehouse delivery team, at the given address upon placing the order. We endeavor to deliver within 48h for IT and electrical products (Monday to Saturday) from the date of the order. Delivery is made Monday to Friday between 10h00 and 17h00 and on Saturday between 10h00 and 13h00, without prior notification. We will endeavor to make a second attempt at delivery on the next working day if no one is present to take delivery at the delivery address. If delivery is unsuccessful on this second attempt, your order will be redirected to Shopworthy warehouse and we will inform you accordingly for collection.

9. CANCELLING AN ORDER

To cancel an order, kindly contact our customer service.

10. RETURNS

Our items will not be exchangeable and refundable once sold. Please check the condition of the products delivered at the time of deliver or collection, i.e. before you sign the delivery and collection slip. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement. We will not be responsible for any breakages, nonconformity or shortages of the products ordered once delivery is being made.

11. WARRANTY

1. Warranty period

The Company guarantees this Product against defects in materials, design and workmanship for a period of twelve (12) months as from the date of delivery unless otherwise stated. Batteries for mobile phones and tablets have a 6 month warranty. Warranty terms and conditions are applicable to the person whose name appears on this receipt. The warranty is non-transferable. If during the warranty period, the Product fails, under normal use and service, you should bring the Product to any Shopworthy. For non-portable and heavy Products, please call us on 216 8964 and we shall be pleased to assist.

2. Terms and conditions of warranty

  • The Proof of purchase (invoice or receipt) must be provided when requesting service. The terms of warranty need to be subject to the conditions stated on the certificate of each product that you will purchase.
  • The warranty of the Product is limited to manufacturing defect only.
  • The warranty cover will immediately cease and become null and void, if the Product is found to have been tampered, modified, abused, misused, damaged due to faulty installation or negligence, the serial number defaced or removed, lack of reasonable care, damage to applications or operating system caused by virus, and if the Product has been repaired by an unauthorized person. In such cases transport and labor are chargeable as well as verification fee.
  • To note that a verification fee, and transport if applicable, will also be charged for ‘’no fault’’ diagnosis.
  • The Company reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, the Company will determine, in its discretion, the closest product within its range of products with which to replace the faulty or damaged Product. The replacement product may differ with the replaced Product in size and specifications, at the reasonable election of the Company. In the event that a replacement is provided, the faulty Product becomes the property of the Company.
  • You may be requested to bring all accessories (including memory cards and/or any add ons) for further inspection of the Product during the repair process.
  • Products intended for domestic use will not be covered if used in a non—domestic or commercial environment.
  • Ensure proper back up of data/file before leaving any cell phone and/or lT Product for repair.
  • The Company shall not be liable for any loss, damage or alterations to hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
  • The Company’s aggregate liability in respect of all claims under this warranty shall not exceed the original purchase price of the Product or, at the Company’s option, the replacement value of the Product in accordance with provisions of this section.

3. The warranty cover shall be subjected, but not limited to, the following exclusions:

  • If the Product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the Product.
  • Cosmetic damages such as paint work, dent, scratch, rust, corrosion, stain and liquid damage are not covered.
  • Any malfunction or failure of the Product resulting from any misuse or damage of the Product, either deliberately or unintentionally.
  • Any malfunction, damage or failure resulting from alterations, accident, abuse, fire, liquid spillage, exposure to dirt, sand and water.
  • Any malfunction resulting from inadequate safekeeping, storage at high temperatures or humidity or exposure to abnormally corrosive conditions and the operation of a computer virus of any kind.
  • Any shock arising as a result of physical damage caused to the Product.
  • Any oxidation arising as a result of contact with any form of liquid.
  • Any software issue or any connectivity issue and/or any damage caused by the use of non—original and/or defective and/or incompatible accessories.
  • Normal wear and tear arising from usage, color fading, de-threading, foam and cushions.
  • Theft or attempted theft, malicious damage, or damage caused by force majeure and/or Acts of Gods, or natural calamities (such as fire, flood, explosion, lightning, cyclone, torrential rain).
  • Defects from fluctuation in electrical power supply/power surges, use on an incorrect voltage or voltage supply problems. Problem caused by insect infestation
  • Problem caused by insect infestation, reptiles such as lizards and any damage, malfunction or failure resulting from entry of insect, vermin of any kind, or foreign object in the Product.
  • Any cost to remove, or reinstall, built—in or fitted equipment, as well as servicing and modification by an unauthorized person shall void the warranty.
  • Accessories are not covered by warranty. These include without limitation: Batteries, (unless expressly stated otherwise in clause 1 above), remote, hand free kit, speaker, memory card, data cable, removable data storage, games software, antenna, flip cover, cover casing, tape, ink, bulb, hose, burners, timer, door gasket for refrigerator/washer, microwave plate, glass door for cookers/microwave, air filter, water filter, filter bag, projection TV screen protector, cable, remote control, lens, microphones, headphones, blades, shaver blades, jugs, knobs, belts, shelves and any other add-ons which were not originally part of the Product.

Home and Electrical Appliances & IT Products

The Contract does not cover:

Accessories; including but not limited to: batteries (unless expressly stated otherwise), remote, hands free kit, speaker, memory card, data cable, removable data storage, games software, antenna, flip cover, cover casing, tape, ink, bulb, hose, burners, timer, door gasket for refrigerator/washer, microwave plate, glass door for cookers/microwave, air filter, water filter, filter bag, projection TV screen protector, cable, remote control, lens, microphones, headphones, blades, shaver blades, jugs, knobs, belts, shelves etc; and breakdowns caused by computer virus or realignment /adjustment to the Product. Any software issue, or any connectivity issue and /or any damage caused by the use of non-original and / or defective and / or incompatible accessories. Software and / or hardware corruption due to computer virus infection. Loss or damage to recording media, software or data, software defects or software generated problems.

12. APPLICABLE LAW

The relevant laws of Mauritius will apply to these terms and conditions and the courts of Mauritius will have exclusive jurisdiction. If any of these terms and conditions is found to be unlawful, invalid or unenforceable, it will not affect the remaining terms and conditions. These will continue to be valid and enforceable to the fullest extent permitted by Mauritian law.